Here are our refunds/returns & shipping/fulfilment policies, which we have kept clear and simple for your peace of mind:

 

Refunds: 

Products and services are provided and dispatched in good faith that they arrive or are provided as  -

  • New, undamaged & as described if physical goods 

  • On time and as described if a digital product or online service 

If you are dissatisfied with your product or service, we will endeavour in the first instance to dispatch or provide you with a replacement or rescheduled service free of charge, and if this cannot be achieved we will refund your purchase amount in full. 

Shipping & Fulfillment: 

We strive to dispatch goods and services (physical and digital) immediately upon receipt of your order and payment, via our automated emails and calendar platform. 

Physical goods are dispatched next working day via a third party carrier service featuring a tracking number for your convenience, which is emailed to you. 

Digital products and services are fulfilled via automations and our calendar feature. Queries regarding delivery or fulfillment of your products or services can be directed to us via;

email  veryrealenglish@gmail.com 

phone  +852 5512 6513 

or in writing to our office address below, which is also listed on the footer of every page on this site. 

Very Real English Limited 

West Wing, 2/F, 822 Lai Chi Kok Road, Cheung Sha Wan,

Hong Kong SAR 

Co. Registration Number: 3021137